Picis Exchange 2010 Highlights

Customer Quotes
 

Award Category: Financial and Compliance Excellence

CHRISTUS Health, Irving, Texas

“Just weeks after implementation across our 21 facilities, Picis LYNX E/Point enabled us to increase net revenue by nearly $9 million by improving charging accuracy, efficiency and compliance,” said Reggie Allen, RN BSN system director, quality and clinical operations at CHRISTUS Health. “Like Picis, we believe in implementing technologies that merge clinical and financial operations of our hospital – and most significantly, in the ED, where the cost and care is most intense.”
Reggie Allen, RN BSN
system director, quality and clinical operations
CHRISTUS Health

Sentara Healthcare, Norfolk, Va.

“E/Point is a vital piece of our ongoing strategy to ensure that we’re accurately recouping revenue and consistently compensated for the care we provide. Since integrating E/Point with our Epic Software System in 2002, we’ve generated nearly $80 million in net incremental revenue, bringing benefits not only to the ED but to the health system as a whole.”
Bert Reese
CIO and Senior Vice President
Sentara Healthcare

Award Category: High-Performance ED

Lawrence General Hospital, Lawrence, Mass.

“We’ve achieved a range of impressive results and increased efficiencies since implementing ED PulseCheck – we eliminated post-shift dictation of patient charts which saves $600,000 a year, improved the accuracy of clinical documentation which increased revenue capture by $5 million in the first year, decreased average length of stay in the ED from 190 minutes to 120 minutes, and reduced rates for patients who left without being seen from six to one percent. Picis is critical to our ongoing ED strategy and the implementation of our Health Information Exchange (HIE) and we look forward to the innovative ways we can continue to partner in the future.”
Dr. Neil Meehan
CMIO
Lawrence General Hospital

Cape Cod Healthcare, Hyannis, Mass.

“We installed ED PulseCheck to secure access to critical clinical data, better manage the ED, improve throughput and increase patient satisfaction levels. We set an internal goal of making sure that 90% of our patients make it to a bed in 25 minutes or less, and see a physician in 40 minutes or less. Within two years, we dropped average wait times to a bed from 28 to 5 minutes, and the average wait time to see a physician from 44 to 20 minutes. These results are a great testament to the work of the entire team at Cape Cod Hospital and the capabilities of Picis ED PulseCheck.”
Liz Kelley
Manager of the Emergency Center
Cape Cod Hospital

Award Category: Patient Satisfaction

Skagit Valley Hospital, Mount Vernon, Wash.

“Picis OR Manager has always been a key part of our ability to make the surgical process run smoothly for patients, but adding SmarTrack allowed us to become even more proactive in our communication across clinical teams, patients, families and other caretakers. With more than 450 staff using Picis, we have been able to improve communication between areas, eliminate 30,000 phone calls per year, reduce delays and cancellations, improve access to information – and as a result, significantly improve patient and staff satisfaction. An unexpected benefit of using SmarTrack in the waiting room is that it gives the patient's loved ones a sense of participation in the perioperative process, which reduces anxiety and makes for a more positive experience.”
Alan Duke
Applications Analyst
Skagit Valley Hospital

Award Category: Clinical Excellence

St. Jude Medical Center, Fullerton, Calif.

“Over the past five years, Picis has enabled us to completely automate the entire perioperative suite, providing a streamlined process from surgical scheduling through surgery and anesthesia documentation to PACU, The benchmarks and quality reporting we provide using Picis total perioperative automation solution enable us to easily identify, implement and manage key changes that improve the efficiency and quality of patient care in our ORs.”
Alice Nigl
Manager of Surgery Information Systems
St. Jude Medical Center